Birch + Spruce Membership
Terms + Conditions
Birch memberships are for clients with a standing weekly 60-minute private session. Spruce memberships are for clients with a standing 45-minute private session.
By setting up a Birch or Spruce membership, you are claiming a specific consistent weekly time slot as your own, and you will "own" that slot until you decide to cancel your membership.
Clients with Birch and Spruce memberships will be given priority and advance booking for group matwork and private session appointments, and they will receive 30% off the regular session rate ($90/60-minute session and $66.50/45-minute session) and a discount for group mat classes.
Scheduling your membership classes: To schedule your membership classes for a designated time period or "session" (usually one or two months at a time), Root + Reach's studio admin team will contact you in advance to confirm your bookings with you, at which point you will be able to let us know if you will be travelling or if you will need to miss one of your regular dates, and then we can offer that opening on that date for other people to fill in for you. Please note: If you find that you are not personally able to make most of your designated time slots, you may no longer qualify for a membership.
Incorporating your vacation into your membership session booking: Before confirming your bookings, we can incorporate a “pause” if you are going to be away for an extended period but you would still like to hold your “ownership” of your personal time slot. For such a pause, we require a minimum of two consecutive weeks and a maximum of six. If your vacation is beyond six weeks, your membership spot will be lost and offered to the next person on the list. If your travel period only has one appointment affected at a time, it does not qualify for a pause.
Cancelling or rescheduling membership classes: Once you have agreed to your membership session bookings for a given session, those classes cannot be cancelled or rescheduled, other than appointments missed due to emergency circumstances (still applying our 24-hr cancellation cut-off), which can be credited toward a future session or rescheduled (if possible). Examples of emergency circumstances: a death in the family, emergency medical travel, an accident, severe injury that requires bedrest and for which your Pilates teacher cannot adapt/modify your program, mental health crisis We currently offer *one* sickness-related or non-emergency cancellation request per session, which we can credit toward a future session. While we can always attempt to reschedule within the same session, please be aware that our calendars are already fully committed and so our flexibility is quite limited and we cannot guarantee that rescheduling will be an option. If you realize that you will need to miss one of your pre-confirmed classes, you can send us a message and we will attempt to offer that appointment time to someone on the cancellation waitlist. The more notice you can give us, the better the likelihood is that we will be able to find a replacement. If someone does indeed take your space, then we can offer you an equivalent credit for a future session's preregistration. We can also attempt to offer you an alternative time during the same week, if possible. **Please note that the usual 24-hr notice policies always apply** Extra instructions: Please do NOT press the "cancel" button in your reminder emails, as this will not successfully cancel your class and it will only create unnecessary administrative complications. Your membership classes are booked and paid for collectively as a single appointment, and pressing "cancel" will attempt to cancel ALL of your membership classes simultaneously. Your single cancellation opportunity per session is a direct request that is processed by our admin team in our booking system and financial records at the end of the session period. If you know that you will need to miss a class and you let us know, we will mark down on your calendar booking that you will be away and we will not be expecting you, but you will still always get booking reminders for your regular timeslot.
Termination of your membership: If you need to cancel your membership, we require 2 weeks' notice before the upcoming session so that we can give enough notice to the next person on the waitlist who would like to claim your spot. Failure to give us 2 weeks' notice will result in a cancellation fee of $180 for Birch memberships (2 Birch appointment fees) and $133 for Spruce memberships. To cancel your membership, please send us written notice via email to root-and-reach@outlook.com. Root + Reach reserves the right to discontinue your sessions based on schedule demand or commercial interests of the studio or your fit with the studio culture. No refunds, transfers, suspensions, or extensions are offered due to illness, injury, change of address or any other reason.
Studio-wide policies that also apply to membership bookings
Substitutions Your appointment is set aside just for you, and you can't transfer it to another person of your choice. Your teacher prepares for your class in advance (when writing the program or class plan, setting up the studio, choosing props and apparatus, etc), and personalized programs are not interchangeable and it's not always possible to adapt group programs without notice. We also maintain a cancellation waitlist, so if you can't make your appointment, please let us know with as much notice as you can so that we can offer the spot to another current client, if possible.
Lateness 1:1 appointments: If you are 10 minutes late to your 1:1 appointment (online or in the studio), the appointment is considered to be a no-show, and we can't commit to the teacher waiting to let you in to the studio or your Zoom meeting past that time. Group classes: Latecomers to in-person or online group classes (arriving after the advertised start time) are at risk of injury and disrupt the group, they may not be admitted to group classes five minutes past the class start time, and they will be charged a late cancellation fee. Five minutes after the advertised start time of the group class, the studio doors will be locked and latecomers will not be admitted. Please be prepared to complete your full class, every time.
Illness Regardless of if you are testing negative for COVID-19 or if you are not worried about COVID exposure, if you are experiencing any symptoms of illness that are not typical for you (runny nose, sore throat, cough, sneezing, gastrointestinal upset, any type of contagious sickness), please stay home. Appointments that are cancelled due to illness with less than 24-hours notice are not refundable. If you show up to your appointment actively ill, it will be necessary for your instructor to send you home to rest. If you're wondering about if you should cancel due to illness, you are welcome to text our studio to double check with your instructor. If you have recently tested positive for COVID-19, please follow the Government of Yukon and Government of Canada's recommended procedures for isolation and recovery. Folks who have active symptoms of illness should still cancel their appointments with us regardless of if they’re testing positive for anything or if they've isolated for the governments' mandated/recommended periods. If you have questions for your instructor about your upcoming appointment or if you would like to check in with your instructor to pass along a health update and give them a heads up about your situation, please feel welcome to email us or text our studio number.
COVID-19 Policies + Procedures