Updates + Announcements

August 31, 2024

Payment Policy for Consultations

Our preference would be to continue to offer our 15-minute consultations/chats for free, but unfortunately we have found many people will choose to no-show their free consultations, which is unfair to our instructors and administrators who have made time for the appointments.

As a compromise and in hopes of reducing no-shows, we're charging $5 for a consultation, and if you choose to book a class or 1:1 appointment with us in the future, the $5 will be credited to that appointment.

Thank you for your understanding!

July 19, 2024

Expanded Studio Offerings and Subsequent Rate Updates for September 2024

We are so very pleased to announce that Root + Reach will be expanding our studio as we transition into our larger space in September of 2024, and we’re so excited to have enhanced opportunities to serve our valued Pilates community.

This means:

Increased capacity and comfort in group mat classes
Four-person group reformer classes
Investment in new specialized apparatus (like new reformers and in time spring walls and additional classic Pilates equipment) and other props and equipment
Alleviation of pressure on our ever-growing waitlist

Expanding and enhancing our studio means significant investment in substantially expensive apparatus as well as increased overhead for a larger space, as well as costs for renovation and cosmetic upgrades to the space.

In that light and while also taking inflation into consideration and the fact that we have not raised our rates in a number of years, we will be updating our rates for 1:1 and duet appointments starting in September. The rates (without tax) will be as follows:

Group classes

Studio group mat classes (no change to rates)
- $22 (45-minute class)
- $25 (55-minute class)
Semi-private group reformer and studio method classes: $40 (55-minute class)

Personal training standard rate (without a package discount):

45-minute 1:1 (standard length): $95
60-minute 1:1: $120
30-minute 1:1: $75
Duets: $65/person

Spruce and Birch members will now receive an increased 30% off the standard session rate (instead of the current 25% off), and they will still enjoy discounted group classes and priority booking.

Our rates for online appointments (groups and 1:1s) will remain as is.

Please feel welcome to let us know if you have thoughts, questions, or concerns. We look forward to welcoming you into our new and improved studio soon!

You may want to refer to our September 2022 blog post: "Why is Pilates so expensive?"

May 24, 2024

Refreshing Our Studio Policies and Procedures

Our policies exist so that our studio can continue to run smoothly, so that we can make sure everyone is on the same page, so that our clients can feel fully informed and know exactly what to expect, and so that our clients are able to get the most out of their Pilates practice with us. We make sure to prioritize and communicate our policies clearly in our client booking forms, and they are also available on our website and in our booking reminder emails.

Many of these policies have already been in place, but we just want to do a quick refresh with the July/August session registration cycle coming up soon:

Clients are responsible for their own drop-in and casual appointment bookings, rescheduling, and cancellations using their Acuity account and/or their scheduling emails. Our team is busy teaching and we are not available for coordinating client booking/cancellation requests either by email, text, or phone call -- please do those things yourself, while keeping in mind our 24-hour cancellation/rescheduling period. (This reminder is irrelevant for preregistered group classes and membership appointments, since those appointments are not available for cancellation or rescheduling; booking procedures for those types of appointments are already outlined on our policy page and in client contracts)

Clients are responsible for keeping track of their own packages, including when they've been fully used, if they need to be renewed, and when they will expire. You can do that using your Acuity account and through your email receipt for the package (so please retain that). If you want to apply a package to your appointment, please have the package set up before the appointment; we will not hold off on charging for appointments until you are ready to set up your package. We will not retroactively apply a package code to past appointments.

One week before the start of a preregistered group class, the class should be paid for and it is no longer available for cancellation (neither in entirety nor for single dates), because we need to be confident about class sign-up by that point, and we cannot afford to teach classes for free while hoping payment works out later or chasing folks down for payment. If you’re looking for casual attendance for your group classes, preregistration is not a good fit for you and it would be wiser to instead drop into classes when possible.

If you will be missing a class, PLEASE LET US KNOW. If you don't let us know, it is considered a no-show. We appreciate having as much notice as possible if you won’t be able to make your appointment (since we may be able to find a substitute if we have enough time), but we still appreciate any communication you can give us, even if it’s just a quick text message or email shortly before your appointment time. Your teacher is planning the class expecting that you are personally coming. We organize the room and our audio/visual setup expecting that you are coming. After 3 no-shows (missing a class without sending a message first), a person will not be able to book future appointments.

Additionally, for preregistered group classes, if you do not show up for 3 classes (especially the first foundational classes in the session), that will put you behind the other students who are also taking your class, and that is not fair to them or the instructor. At that point, your space in the group class will be forfeited and you will not be able to attend for the rest of the session until you've scheduled a 1:1 catch-up appointment with your teacher ($90). A refund will not be issued for preregistration that is forfeited due to excessive no-shows.

Please feel welcome to let us know if you have any questions.

May 6, 2024

GST

Our studio has begun to charge GST for our services, and so drop-in appointments, single 1:1 sessions, and new packages now have GST added to the original rates (which have not been increased since November 2022).

Group class preregistration and membership installments are not affected for the current May/June session, and GST will be added for the July/August session.

Please feel welcome to get in touch if you have any questions.

April 15, 2024

Policy re: No-Shows to Group Classes

If you need to miss your group mat class (online or in person), please let us know.

Your teachers plan your group class based on the needs of the everyone scheduled to attend, and we also prepare our studio space, props, and virtual audio/video set up anticipating that you will be coming to class.

We appreciate having as much notice as possible if you won’t be able to make your appointment (since we may be able to find a substitute if we have enough time), but we also appreciate any communication you can give us, even if it’s just a quick text message shortly before your appointment time.

Our studio team has decided to implement a new policy where, after 3 no-shows, you will not be invited to preregister for future group classes. If you find yourself no-showing multiple appointments, you may want to consider using a drop in option (when available) where you can cancel appointments with 24 hours’ notice.

Please feel welcome to let us know if you have any questions.

Thank you for your support, and we look forward to seeing you in class.

April 4, 2024

Payments and Card Retention

As a small business, we prefer to be friendly, reasonable, and flexible with our clients when it comes to the matter of payment, and we know that things can get hectic, finances can get tight, and to-do lists can get long. We've all been there!

Unfortunately, we’ve had an increase in the amount of non-payment incidences, which is stressful and unfair to our instructors, whose primary employment is teaching Pilates at the studio. For that reason, we now require advance payment for new client intake appointments and drop-in bookings, and we require having a valid card on file with your account.

Please expect that we will charge for your appointments within 48 hours of your appointment. If your payment does not go through, we will provide an opportunity for you to settle your account, but we will put upcoming bookings on hold until your account is balanced.

If you want to set up a package, it is your responsibility to set it up before your appointment; we will not hold off on charging for appointments until you decide to set up your package and we will not retroactively apply a package code to past appointments.

E-transfers (for appointments, group class preregistration, packages, and membership payments) can be arranged on request, but we require payment before the services can be used/accessed.

For preregistration for studio mat classes, we require full payment 1 week before the class start date so as to lock in your spot. Failure to pay will result in the loss of your spot.

March 19, 2024

Discontinuation of Aspen membership and community 1:1 classes

We are no longer offering Aspen memberships, and we will no longer be offering community class 1:1s online or in person.

February 23, 2024

Adjustments to Online Group Class Preregistration

Our online group classes have existed for longer than our physical studio has, and they feel like a Root + Reach institution at this point. We'd like to extend a huge shout-out to the friends who have been doing our online group classes since the beginning and who have stuck with us for the last number of years... We love you and you absolutely rock!

As our studio has grown and developed, our online classes have become blended with in-person classes.

We run our in-studio group classes by the session/semester (6-8 week period), so that the people who are preregistered are able to get high-quality individualized support and progressively reach their movement goals week by week, and so that our instructors have a reliable, consistent schedule.

We'd officially like to transition our online group classes to match the in-person ones, and we'll now be running the online group classes by session/semester as well (two months combined, instead of the former month-by-month arrangement). We feel this aligns best with our priorities as your instructors, and it's more consistent and less confusing.

We still intend to keep the rates lower for online classes (that's just what we're comfortable with), and at this point we still intend to offer a preregistration discount for online classes.

Just like in our in-person classes, once the session is underway, drop in for online group classes will be available to (a) current clients (active within the last 6 months), (b) clients who have done at least one 1:1 assessment, and/or (c) newcomers who have been specifically invited by the instructor.