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Booking process for returning clients

Returning clients do not need to repeatedly fill out the comprehensive form and waiver if they select the option to register for an account.

 

The first time you book yourself into a class, you will have to fill out the comprehensive form and then confirm your class. On the final confirmation page, you will see the option to register for an account and save your information. You'll be asked to create an email/password combination.

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Then, for future bookings, you can log in and access your saved information. Up at the top right of the Acuity booking window, there are the words "Returning? Log in." By signing in, Acuity will remember your booking profile from before, and everything will be saved. Easy!

Having an account with saved information also means that you can adjust and update your health information at any time if your health changes or if your circumstances change.

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Unfortunately, if you forgot to create an account the first time you made your booking, we cannot retroactively go in on your behalf and create one for you. Clients are responsible for handling their own booking administration (booking, cancellation, rescheduling) by using their Acuity client account or through their booking confirmation and scheduling reminder emails.

If you forgot to create an account the first time you booked, you have two options to set one up:

 

1. You can use one of your Acuity booking confirmation and reminder emails to click one of the buttons that says "cancel" or "reschedule", and it will pull up your booking information. On that page will be a button that says "Register for an Account", which you can use to set up your new account.

2. Alternatively, you will have to personally fill out the form again and actually create an account if you would like to avoid filling out the form each time.

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